Reference

Clear legal terms for your account

We keep the account terms, privacy handling, and access rules in plain English for India.

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sattaraja Clear legal terms for your account
HELP DESK PATHS

Where to send legal requests

If you need help with a term, a record, or an account-status question, reach us from the contact form inside your account.

Account message Use the message box in your account for term questions, record checks, or access disputes. We route it to the team that handles legal requests, and we reply through the same thread so you can track each step.
Email thread If you already have a support thread, reply there and include the exact page, date, and action you want checked. That helps us verify the record without asking you to repeat the full history.
Form request Send a fresh form request when you want a correction, deletion query, or a copy of stored details. We use the form to confirm your identity before any change touches account data.
DATA AND RECORDS

How we handle records and access

We treat account records as operational data, not decoration. That means we keep the minimum needed to run the account, answer a request, settle a dispute, and meet legal duties that apply…

Data use

We use account details, contact details, and action logs to run the service, verify requests, and answer disputes. We do not treat those records as public content, and we keep access limited to staff who need it.

Cookies

Cookies store your session, region, and language choices so we can keep the page state stable while you move between account sections. You can clear them in your browser, though some saved settings may reset.

Account security

We ask for matching identifiers before sensitive changes, and we may pause access if a login looks unusual or a device changes suddenly. That check helps protect your account from unwanted edits or transfers.

Retention

We keep records only as long as needed for account handling, dispute response, auditing, and any legal duty that applies. Once that period ends, we either remove or de-identify the data where possible.

Request changes

If you want a correction, download, or deletion query, send it from the contact method tied to your account and state exactly what you want changed. We may ask for extra proof before acting.

Contact and access

When a question concerns access or eligibility, we check local law first and reply with the result for your region. If the law does not allow use there, we will not invite you to proceed.

Legal questions, answered plainly

These answers focus on access, records, and the way we handle requests from India. If you need a point checked against your own account, send the request from the contact path tied to your profile so we can match it correctly. We keep the language plain because legal terms should be easy to read before you act.

Only where local law permits. We check region and law at the access stage, and if the law does not allow use we do not invite account creation from that place.

We keep the details needed to run the account, confirm requests, handle disputes, and meet legal duties. That can include contact details, activity logs, and device signals used for security.

Yes. Cookies help keep you signed in, remember language or region choices, and recognise unusual access. You can clear them in your browser, but some saved settings may reset after that.

Send the request from the contact method tied to your account, say what you want changed, and include any record numbers you have. We may ask for a fresh check before updating it.

We keep them only as long as needed for account handling, dispute response, auditing, or any legal duty that applies. After that, we remove or de-identify what we can.

Use the account message form or the email thread tied to your account. We route legal requests to the right team and reply with the next step or the reason access cannot be opened.

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